Net Promoter Score for customer service ratings? Ugh.

This “Change My Mind” meme photo shows a smug, smiling dude sitting behind a table with a paper sign hanging down. In the original photo, the  sign contained a provocative statement followed by the words “Change My Mind.” As a meme people replace the original provocative statement with something silly. The words I’ve added are “Net Promoter Scores are inappropriate for customer service ratings! Change my mind.” This is meant as a joke, not as a burden on you to change my mind!
This is an old meme. The “Change My Mind” guy is still around, though.

Two NPS Questions Would Be Okay

The History of NPS

In most cases, dealers told me, the satisfaction survey is a charade that they play along with to remain in the good graces of the manufacturer and to ensure generous allocations of the hottest-selling models.

The One Takeaway You Need to Remember



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